- The Different USPS Jobs
- The Most Common Positions
- The Most Common USPS
interview questions You’ll Encounter - 1. Why Do You Want to Work for USPS?
- 2. How Would You Deal with a Customer That Was Upset?
- 3. How Are Your Customer Service Skills?
- 4. How Would You React If Confronted by a Dog?
- 5. How Would You Respond to Your Manager Asking You to Do Something You Consider Unsafe?
- 6. How would you deal with a co-worker conflict
- Some Additional Resources:
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When you are applying for a job with the United States Postal Service (USPS), you should prepare for being called in for an interview. Most companies have a set of specific questions that they pose to their applicants. USPS is no different, and being prepared to answer these questions during your interview will increase your chances of being hired.
To assist you in preparing for an interview with this particular employer, we have compiled a list of frequently asked USPS interview questions, sourced directly from individuals who have undergone the interview process with the USPS. This selection aims to give you insight into the USPS interview experience. For a more in-depth analysis, you can visit Glassdoor.com, where you’ll find reviews of interviews, details on the interview process, and additional interview questions. The chart provided by Glassdoor below offers a helpful overview as well.
The Different USPS Jobs
The United States Postal Service, as a multifaceted organization, requires personnel to fill various roles across multiple departments. The first two positions are aptly named based on the specific tasks and responsibilities involved. Each role presents its own unique challenges: city carriers handle a higher volume of mail items, while rural carriers may need to cover greater distances, and so forth. Mail handler positions typically involve the added pressure of strict deadlines and necessitate impeccable organizational skills.
USPS also offers seasonal positions, especially during busy times, like the holiday season. If you’d like to try working for them only temporarily, to see how the work experience is, this is a good opportunity.
Ace the USPS Interview! Discover essential tips & sample answers to help you stand out! Unveil the secrets to success. Read our blog post NOW. #USPSInterview #CareerTipsClick To TweetThe Most Common Positions
- Mail carriers
- Mail handlers
- Retail Clerks
- Automotive Mechanics
- Automotive Technicians
- Custodians (building services)
- Industrial Engineers
- Tractor Trailer Operators
The Most Common USPS interview questions You’ll Encounter
Regardless of the exact position you choose to apply for, there will be some interviews. Here are some of them:
1. Why Do You Want to Work for USPS?
The best way to answer this is beyond the utility value of having a job. Say that you admire the hard work they do and how important the company is for the nation. Then you can add that you would like the chance to be a part of this and that you think you would make a good addition to the team.
If you are about to take the Postal Service Exam, keep in mind that you will need to score 70% in all sections of the 473 exam.
2. How Would You Deal with a Customer That Was Upset?
More often than not, this situation would occur in your day-to-day job with USPS. Everyone likes to think of themselves as being able to respond well to conflictual situations, but the truth may be different. In order to respond correctly to this interview question, you should say that you would try to find out what upset the customer, and then you would listen to them and see if you can solve the problem. If the issue goes beyond your ability to solve it, you would then pass it on to your manager.
3. How Are Your Customer Service Skills?
A more direct question regarding your people skills is this one, bound to come up during your USPS interview. If you are asked about your customer service skills directly, you should be positive that you are a natural at working face-to-face with customers. Also, be sure to mention any previous jobs with a customer service component, which helped you hone these skills.
During your interview, more specific questions may come up in direct relation to the position you are applying for. For example, if you are applying to be a mail carrier associate, you may encounter the next question.
4. How Would You React If Confronted by a Dog?
This is a potentially threatening situation, especially if you are not comfortable around dogs. It’s also pretty common in the daily life of a mail carrier, which is why this is a common USPS interview question. If you are asked this, you should respond that you are confident enough around dogs and not afraid of them, so you would remain calm. However, you should also stress that you do understand the fact that dogs can pose a real danger so that you would also take the necessary protection measures to prevent coming to harm.
5. How Would You Respond to Your Manager Asking You to Do Something You Consider Unsafe?
This is a question meant to assess how comfortable you are tackling a potentially conflictual issue between you and your manager. A good answer to this question is that you would first ask to know more about the safety protocol to be followed for the specific situation or task. Then, if you would still need to pursue the issue, you would directly ask your manager why this needs to be done, in a polite manner.
6. How would you deal with a co-worker conflict
You need to convince your interviewer that you are a good listener and can accept opposing views without getting upset. If you have had experience with this, try to give an example of how you handled the situation successfully. Stress your communication skills, that you always remain calm in these situations. Ensure that your interviewer understands your willingness to find common ground with your co-worker.
These are only a few examples of common USPS
Some Additional Resources:
Norman Hall’s Postal Exam Preparation Book – The United States Postal Service is the nation’s largest civilian employer. Yet 80 percent of all applicants fail the test. That’s why readers look to Norman Hall’s classic, comprehensive guide to the Battery 460 and 473 exams.
The United States Postal Service is the nation's largest civilian employer. Yet 80 percent of all applicants fail the test. That's why readers look to Norman Hall's classic, comprehensive guide to the Battery 460 and 473 exams.
Postal Exam Preparation Book: Everything You Need to Know – This revised and updated third edition offers new test questions and exercises. Featuring information about various careers in the postal service and complete with a money-back guarantee, this book is all readers need to pass!
This revised and updated third edition offers new test questions and exercises. Featuring information about various careers in the postal service and complete with a money-back guarantee, this book is all readers need to pass!
How to Interview Like a Pro – Getting a job is like parking. You have to be in the right place at the right time. In How to Interview Like a Pro, author Mary Greenwood provides strategies and practical tips about how to prepare for job hunting and how to interview.
Getting a job is like parking. You have to be in the right place at the right time. In How to Interview Like a Pro, author Mary Greenwood provides strategies and practical tips about how to prepare for job hunting and how to interview.
101 Great Answers to the Toughest Interview Questions – No matter how good you look, how much research you’ve done, or how perfectly your qualifications match the job description, if you’re not prepared with great answers to the toughest
It’s no secret that job interviews are nerve-wracking, especially if you feel the position is a much-needed stepping stone into a fulfilling product management career. Take a look at CareerAlley's interview resources to improve your interview skills and nail your next interview.
