- The Different USPS Jobs
- The Most Common USPS Interview Questions You’ll Encounter
- #1. Why Do You Want to Work for USPS?
- #2. How Would You Deal with a Customer That Was Upset?
- #3. How Are Your Customer Service Skills?
- #4. How Would You React If Confronted by a Dog?
- #5. How Would You Respond to Your Manager Asking You to Do Something You Consider Unsafe?
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When you are applying for a job with the United States Postal Service (USPS), you should prepare for being called in for an interview. Most companies have a set of specific questions that they pose to their applicants. USPS is no different, and being prepared to answer these questions during your interview will increase your chances of being hired.
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To help you with this specific employer, we’ve created a shortlist of the USPS interview questions most likely to come up during your interview with them. They are taken straight from the application tips describing the USPS interview experience. If you want to get into more detail, feel free to go directly to the source above and check out their application tips and much more.
The Different USPS Jobs
As a complex structure, the United States Postal Service needs people to man their position in multiple departments. But the most common positions, for which massive hiring is completed almost constantly, are the mail carriers and mail handler positions.
Usually, regardless of the season, you can expect USPS to have active vacancy announcements for the following positions: mail handler, mail handler assistant, city carrier associate, and rural carrier associate.
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The last two positions are obviously named thus because of the areas of work the person is expected to carry out. Each position has its unique challenges: a city carrier delivers a larger flow of mail items, while a rural carrier may be expected to drive longer distances and so on. The mail handler positions usually deal with the added pressure of tight deadlines and the requirement of flawless organization skills.
USPS also offers seasonal positions, especially during busy times, like the holiday season. If you’d like to try working for them only temporarily, to see how the work experience is, this is a good opportunity.
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The Most Common USPS Interview Questions You’ll Encounter
Regardless of the exact position you choose to apply for, there will be some USPS interview questions more or less common during every interview. Here are some of them:
#1. Why Do You Want to Work for USPS?
The best way to answer this is beyond the utility value of having a job. Say that you admire the hard work they do and how important the company is for the nation. Then you can add that you would like the chance to be a part of this and that you think you would make a good addition to the team.
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#2. How Would You Deal with a Customer That Was Upset?
More often than not, this situation would occur in your day to day job with USPS. Everyone likes to think of themselves as being able to respond well to conflictual situations, but the truth may be different. In order to respond correctly to this interview question, you should say that you would application tips for whatever made the customer angry, and then you would listen to them and see if you can solve the problem. If the issue goes beyond your possibility to solve it, you would then pass it on to your manager.
#3. How Are Your Customer Service Skills?
A more direct question regarding your people skills is this one, bound to come up during your USPS interview. If you are asked about your customer service skills directly, you should be positive that you are a natural in working face to face with customers. Also, be sure to mention any previous jobs with a customer service component, which helped you hone these skills.
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During your interview, more specific questions may come up in direct relation to the position you are applying for. For example, if you are applying to be a mail carrier associate, you may encounter this question:
#4. How Would You React If Confronted by a Dog?
This is a potentially threatening situation, especially if you are not comfortable around dogs. It’s also pretty common in the daily life of a mail carrier, which is why this is a common USPS interview question. If asked this, you should respond that you are confident enough around dogs and not afraid of them, so you would remain calm. However, you should also stress that you do understand the fact that dogs can pose a real danger so that you would also take the necessary protection measures to prevent coming to harm.
Or this one..
#5. How Would You Respond to Your Manager Asking You to Do Something You Consider Unsafe?
This is a question meant to assess how comfortable you are tackling a potentially conflictual issue between you and your manager. A good answer to this question is that you would first ask to know more about the safety protocol to be followed for the specific situation or task. Then, if you would still need to pursue the issue, you would directly ask your manager why this needs to be done, in a polite manner.
These are only a couple of examples of common USPS interview questions you are likely to be asked. As long as you keep a level head and do your best to answer any other question politely and friendly, we’re pretty sure you will ace it.